Communication
Communication| Sales| Strategy
Helps leaders and organizations reinvent communication, build trust, and increase their Dollars Per Minute™ through clarity, relevance, and human connection.
Aki is a customer experience expert who teaches leaders how to create truly delighted, loyal customers who love their brand. He helps businesses build long-term growth and success through a customer-driven approach to business, sales, and experiences. His message is simple: Retain the best and keep the rest, from your clients and customers to your people.
Customer Service
Marketing
Customer Loyalty
Sales
Strategy
Aki founded The Leadership LaunchPad, your customer experience “Guide on the Side”, nearly four decades ago and has since spoken at hundreds of conferences for global blue-chip clients. He’s also a self-proclaimed “closet academic” and lectures at various business schools both locally and internationally.
His value lies in combining marketing expertise with behavioural science and psychology to help individuals and organisations create hundreds of value innovations that build customer loyalty and long-term success.
What sets Aki apart is not just his insights but the clear action plans and practical takeaways he leaves behind. Audiences don’t just leave inspired. They leave equipped with tools they can use right away to directly improve their customer experience, boost sales, and strengthen internal culture.
With nine books, regular articles and posts, and appearances in the media, Aki’s passion is to change the world through service. His energy, humour, and stories make his sessions both impactful and entertaining for audiences around the world.
Helps leaders and organizations reinvent communication, build trust, and increase their Dollars Per Minute™ through clarity, relevance, and human connection.
Unlocking potential and hidden insights to equip leaders to tackle the world's biggest challenges.
Inspiring organisational excellence in customer service, leadership, and high performance
Lynn Baker delivers interactive, high-impact keynotes using The Customer Journey Game, helping businesses create unforgettable customer experiences and embed customer-centric cultures that drive loyal
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