Aki founded The Leadership LaunchPad, your customer experience “Guide on the Side”, nearly four decades ago and has since spoken at hundreds of conferences for global blue-chip clients. He’s also a self-proclaimed “closet academic” and lectures at various business schools both locally and internationally.

His value lies in combining marketing expertise with behavioural science and psychology to help individuals and organisations create hundreds of value innovations that build customer loyalty and long-term success.

What sets Aki apart is not just his insights but the clear action plans and practical takeaways he leaves behind. Audiences don’t just leave inspired. They leave equipped with tools they can use right away to directly improve their customer experience, boost sales, and strengthen internal culture.

With nine books, regular articles and posts, and appearances in the media, Aki’s passion is to change the world through service. His energy, humour, and stories make his sessions both impactful and entertaining for audiences around the world.